Tag Archives: David

Wonder Woman Airlines – 3 Ways to Create Amazing Customer Experiences

By Dave Sheffield

“Some airlines seem to have the attitude of, ‘We aren’t happy until you’re unhappy.'”– Jeffrey Gitomer.

Most business leaders understand the importance of having the right person with the right kind of attitude being in charge of first impressions for their business. Whether that person is answering phones or greeting customers as they walk into your business; attitude is everything when it comes to first impressions!

Those of us who travel frequently often play the “attitude lotto” every time we fly. I understand that the act of cramming 250 complete strangers into a metal tube for 3 hours at 35,000 feet is nothing short of an extraordinary event, it does not usually lead to amazing experiences for the passengers… Except for this time, aboard Wonder Woman Airlines.

While flying back from a convention in Las Vegas on a chilly February evening, I was treated to my first experience of Wonder Woman Airlines. I understand that there isn’t really a Wonder Woman Airline, but our flight attendant, Meredith, instantly converted our Delta connection flight from a mundane commute into an amazing customer experience by employing the following 3 strategies: Continue reading

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@nycework tweet digest: 04/21-26/2013

Last week’s tweet highlights in a nutshell? How much for that sourpuss; because I’m awesome and can do anything; race matters; embracing your blind spot; SSN undercover; Saving Private Energy; and culling Mars invaders…

Here’s a quick summary of tweets posted by @nycework between April 21 and April 26, 2013:

Wooden Sculpture of Science Genetics

Wooden Sculpture of Science Genetics
(Photo credit: epSos.de)

  • A quote by Henry David Thoreau about bartering your life;
  • an article discussing 6 principles to systematically build your physical, emotional, mental and spiritual capacity;
  • an article describing the result of Washington University‘s research to discover genetic differences between “races”;
  • an article about a space project that’s screening volunteers for a reality TV-style, one-way mission to Mars;
  • an article explaining why you’re blind for about 40 minutes every day;
  • an infographic energy-savings guide for homeowners;
  • and a link to @nycework’s previous tweet digest with a post about five scenarios where saying no to requests for your Social Security number is OK…and more.

Enjoy! Continue reading

Quote of the Week: Apr 21, 2013

“The price of anything is the amount of life you exchange for it.”~Henry David Thoreau

| Source: @awakeningaimee (Twitter)