“Some airlines seem to have the attitude of, ‘We aren’t happy until you’re unhappy.'”– Jeffrey Gitomer.
Most business leaders understand the importance of having the right person with the right kind of attitude being in charge of first impressions for their business. Whether that person is answering phones or greeting customers as they walk into your business; attitude is everything when it comes to first impressions!
Those of us who travel frequently often play the “attitude lotto” every time we fly. I understand that the act of cramming 250 complete strangers into a metal tube for 3 hours at 35,000 feet is nothing short of an extraordinary event, it does not usually lead to amazing experiences for the passengers… Except for this time, aboard Wonder Woman Airlines.
While flying back from a convention in Las Vegas on a chilly February evening, I was treated to my first experience of Wonder Woman Airlines. I understand that there isn’t really a Wonder Woman Airline, but our flight attendant, Meredith, instantly converted our Delta connection flight from a mundane commute into an amazing customer experience by employing the following 3 strategies: Continue reading
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