Posted in Health, Life Skills, Lifestyle, Mental Health, Motivation, Psychology, Self-Improvement, Video
Tagged Achor, happiness, productivity, psychology, Shawn, Shawn Achor, TED, TED Talks, ted.com, TEDxBloomington
By Dave Sheffield
“Some airlines seem to have the attitude of, ‘We aren’t happy until you’re unhappy.'”– Jeffrey Gitomer.
Most business leaders understand the importance of having the right person with the right kind of attitude being in charge of first impressions for their business. Whether that person is answering phones or greeting customers as they walk into your business; attitude is everything when it comes to first impressions!
Those of us who travel frequently often play the “attitude lotto” every time we fly. I understand that the act of cramming 250 complete strangers into a metal tube for 3 hours at 35,000 feet is nothing short of an extraordinary event, it does not usually lead to amazing experiences for the passengers… Except for this time, aboard Wonder Woman Airlines.
While flying back from a convention in Las Vegas on a chilly February evening, I was treated to my first experience of Wonder Woman Airlines. I understand that there isn’t really a Wonder Woman Airline, but our flight attendant, Meredith, instantly converted our Delta connection flight from a mundane commute into an amazing customer experience by employing the following 3 strategies: Continue reading
Posted in Business, Life Skills, Marketing, Psychology
Tagged amazing customer experience, business, customer relations, customer service, Dave Sheffield, David, Jeffrey Gitomer, Sheffield, small biz, small business, small business customer service, smallbiz
“What do shoes, marshmallows and dogs have to do with basic mental health?” Well, you’ll have to read Shoes, Marshmallows and Dogs: Mental Health 101 to find the answers. The two-part article written by Noam Shpancer, Ph.D., sheds light on how the interplay between thoughts, emotions and behavior determines the saneness of our decisions.
Marshmallow consumption reveals much about a person’s mental maturity. (Photo credit: Wikipedia)
The article published by Psychology Today is highly recommended for anyone interested in making healthier life choices.
Please share your thoughts after reading the article.
Shoes, Marshmallows and Dogs: Mental Health 101 – Part 1
Shoes, Marshmallows and Dogs: Mental Health 101 – Part 2