Tag Archives: Sheffield

@nycework tweet digest: 06/02-07/2013

Last week’s tweet highlights in a nutshell? Remember always, you *are* good fortune; leadership the clear-headed way; making a good first and last impression with your customers; getting people to spread your ideas; tools to make social-media marketing easier; super-fast phone chargers en route; Wi-Fi routers don’t care much for plant life…

Here’s a quick summary of tweets posted by @nycework between June 2 through June 7, 2013:

Cheers! You *are* good fortune.

Cheers! You *are* good fortune.
(Image credit: Willem81 via Wikimedia Commons)

  • A quote by Walt Whitman reminding you that you are good fortune;
  • a video in which Seth Godin discusses meaningful ways to connect with people so they’ll gladly spread your ideas;
  • an article by Dave Sheffield that uses an experience he had onboard a plane to illustrate 3 principles that make your customer interactions outstanding;
  • an article about how to develop clear-headed leadership strategies that accomplish your goals in less stressful ways;
  • an article that lists 30 tools you can use to track, manage and fine-tune your social-media marketing campaign;
  • an article about how an experiment to find a link between extended cellphone use and the inability to concentrate led some ninth grade students to the discovery that plants won’t grow near Wi-Fi routers;
  • and, @nycework’s previous digest that includes a post about Eesha Khare, an 18-year-old student whose superconductor invention charges phones in seconds.

Enjoy! Continue reading

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Wonder Woman Airlines – 3 Ways to Create Amazing Customer Experiences

By Dave Sheffield

“Some airlines seem to have the attitude of, ‘We aren’t happy until you’re unhappy.'”– Jeffrey Gitomer.

Most business leaders understand the importance of having the right person with the right kind of attitude being in charge of first impressions for their business. Whether that person is answering phones or greeting customers as they walk into your business; attitude is everything when it comes to first impressions!

Those of us who travel frequently often play the “attitude lotto” every time we fly. I understand that the act of cramming 250 complete strangers into a metal tube for 3 hours at 35,000 feet is nothing short of an extraordinary event, it does not usually lead to amazing experiences for the passengers… Except for this time, aboard Wonder Woman Airlines.

While flying back from a convention in Las Vegas on a chilly February evening, I was treated to my first experience of Wonder Woman Airlines. I understand that there isn’t really a Wonder Woman Airline, but our flight attendant, Meredith, instantly converted our Delta connection flight from a mundane commute into an amazing customer experience by employing the following 3 strategies: Continue reading